Q&A with Kolja Eikelmann, CMO & Head of Marketing at PPG Industries

CMO & Head of Marketing at PPG Industries
Kolja Eikelmann, CMO & Head of Marketing at PPG Industries is a forward thinking and result-driven Marketing expert with 20 years of experience in the FMCG marketing industry. 

In this Q&A, Kolja shares his unique marketing experiences and gives us interesting insights about PPG Industries, a global supplier of paints, coatings, optical products, and specialty materials which is driving innovation, sustainability and color in the industry.

MEDIA 7: What inspired you to get into Marketing?
KOLJA EIKELMANN:
I wouldn’t be able to say when I first realised marketing was the path for me, but I think it’s been evident my whole life that I’m interested in the diversity that marketing allows. Since childhood, I have always been so fascinated with the details of a product, no matter what it is. I have an endless sense of curiosity and I think that was the major driving factor for me to enter the world of marketing.

I realised marketing might be for me when I discovered the unique opportunity it offers to be involved in all spectrums of the business; not just advertising, but also in creating solutions and analysing outcomes. The overarching goal is always to make a real difference and help people in their daily lives, and marketing allows you to both be a part of the solution as well as a witness to the outcomes.

My job with PPG is very colourful – just like my company! Within my one job title I get to explore innovation, creativity and analysis. This variety has always been appealing to me.

M7: You have an exemplary marketing experience of more than 20 years in the FMCG industry. How have the marketing dynamics changed over these years and what tactics do you feel modern marketers should adopt, to survive in this competitive world?
KE: 
As you would expect of any industry in the 21st century, marketing is constantly changing and increasing in complexity in this digital age. The increasing presence of digital media and the growing demand for ease-of-access online services, has resulted in the field growing broader than ever before. The possibilities now are numerous, but they are fragmented; you must be truly dedicated to the field to build the knowledge base of marketing tools required to thrive in such a climate. Ultimately, PPG wants to produce work that has the greatest impact on businesses, this was arguably easier in the past when you had a traditional, simple media mix, as opposed to now when success depends on mastering traditional media and online outlets, social media and digital advertising tools.

For example, it can be easy to spend a lot of money on Google ads that are expected to be high value, but instead, organizations might see greater return on sales if the money had been allocated to a faster and more agile response to SEO.

In marketing, it can be easy to get caught up in the creativity of the work – as that is most often our strength – but not fully immersing yourself in the analytical side of things is a mistake that is often reflected in outcomes. I would recommend that every marketer should always make sure to know their KPIs inside and out and try to get as familiar with Excel spreadsheets and analysis as they are with the creative work.

In this constantly changing modern landscape, marketing has become even more important than ever before. Specifically, in the paints and coatings industry, marketing was a late bloomer as it has been driven by shelf sales for so long. However, as an industry we are refocusing on innovation and purpose; and pushing the boundaries on what is expected from paints and coatings and what they can do. PPG aims to improve and protect the world through our products – but none of this is possible without proper marketing to support the business.


"A focus on our customers, our innovation, our people and our entrepreneurial way of working – are all elements that inspired the One PPG vision, and what most accurately represents the key to our successful way of working."

M7: Your work experience spans across highly complex matrix organizations to entrepreneurial and start-up businesses. What do you believe is your driving force behind your proven track records and achievements?
KE: 
I am very proud to say I have left behind a strong track record of positive differences within the companies in which I am working. Although I have worked in many different, seemingly unrelated industries, the knowledge and tools that I learnt at each step along the way continue to prove invaluable for each new challenge I face. From paints, to dairy, to cosmetics – your collective marketing knowledge spans across whichever business you are a part of. Once you’ve built up this knowledge base, the true challenge is not having the tools but knowing which tools to use and when.

I have always been most drawn to companies that challenge me to make a difference. This is how I’ve shaped my career and how I made my decisions on where to work.

M7: How well do you believe that a service-oriented and data-driven leadership approach along with business strategy and operational execution can lead to company growth with an upsurge in revenue/sales?
KE: 
I strongly believe in a service-oriented and data-driven leadership approach, as well as incorporating social and ethical capabilities. Data-driven leadership is the key to the future – in many industries – but especially in marketing. The industry today is all about knowing your KPIs and business cases, which are data rich. Working in marketing is about being able to positively impact business outcomes, and that ultimately boils down to the ability to add value for your customers and consumers. Focussing on PPG work as a service-oriented industry highlights the need for data availability – both in that of the business and that of our customers – to be able to best consult and serve. Knowing your data is the key currency for success in the 21st century.

Data analysis can provide us with information such as click through rates and viewership. We are able to access tools now that, if used right, can prove invaluable to achieving successful outcomes. Being able to use this information to your advantage will allow you to instantly see whether your data retrieval is successful. Every business case and KPI that you set out to tackle can then be achieved using the data to measure sales growth.

M7: PPG Industries has been included in the list of American Fortune 500 companies. What do you think has made it possible to build a fortune for PPG industries?
KE: 
PPG has a strong culture of building the business across SBUs through investment, innovation and acquisition. We are one of the leading and largest paints and coatings companies in the world. This status is maintained by PPG’s culture of investing in R&D and constantly challenging the boundaries and expectations of the coatings world.

The opportunity to build our position as a market leader in many countries around the world is only possible through our global network and international approach. For example, our Alison Park facility in Pittsburgh, Pennsylvania is a major hub of innovation for PPG – but work that is done there is often inspired by an idea from Europe, that itself was driven by a customer need from Asia. To stay on the frontlines we can’t sit still and be complacent. Our recent acquisition of Hemmelrath and a new plant in Tianjin, China is evidence of our strategy to expand our foothold, our abilities to deliver for customers and our capacity for innovation to maintain our position as a market leader.

PPG has many moving parts which all function in different areas of the world across different business units, but our central goal is to add customer value. A focus on our customers, our innovation, our people and our entrepreneurial way of working – are all elements that inspired the One PPG vision, and what most accurately represents the key to our successful way of working.


"Data-driven leadership is the key to the future – in many industries – but especially in marketing."


M7: How is PPG Industries’ tagline ‘WE PROTECT AND BEAUTIFY THE WORLD’ serving its purpose of enhancing the world through its paints and coating solutions?
KE: 
PPG is in every part of daily life – even if you don’t realise it. You touch and feel PPG in your living environment practically 24/7: from your car to an airplane, to your refrigerator, to your laptop or even your soda can. This tagline reflects how PPG’s paints and coatings cover every part of life. PPG products provide the expected functionality of adding a colour or coating to an object, but even more than that, PPG products enhance the longevity of an item and increase its appeal. Whether it is an electronics coating that makes a laptop feel smooth to the touch, or a coating that protects the body of an airplane from overheating in the sun. PPG’s mission is not to provide what is expected, but to offer innovative solutions to questions no one expected an answer for.

Environmental impact is one of the greatest concerns of the 21st century, for both our customers and us as manufacturers. As a business founded on mass production, it is our responsibility – and therefore our challenge – to be as positive a force as possible in the fight against climate change. This is why so many of our modern products are developed to align to both PPG’s mission of protecting the world and the United Nation’s Sustainable Development Goals: boat coatings that reduce friction and therefore reduce fuel consumption, aircraft windows that don’t need frames to reduce plane weight to help minimise carbon emissions, electric vehicle battery coatings that enable cars to travel for significantly longer periods of time per charge, increasing the viability of electric vehicles on roads. We are innovating with purpose – for the public, for our customers, for consumers and for our own PPG people.
The world cannot function without paints and coatings in our everyday life, and that’s why PPG’s tagline is so powerful. If we are going to continue to be a worldwide presence, we want to be sure we are making the world a more beautiful place in the most long-term, stable way possible.

M7: You have taken transformational business initiatives to foster incremental business changes and drive cultural change throughout the organization especially in dynamic business sectors. What are some of the advantages of taking such timely measures?
KE: 
As part of the global shift towards greater digitization, businesses have the opportunity to drive cultural change. Digital transformation is a key component, especially as peoples' buying habits are evolving and changing how they purchase products. This is acutely felt in Europe, with its variety of different countries, cultures and languages. From a marketing standpoint, the industry is offering incremental business changes in this new culture of on-demand. In the age of Amazon and digital transformation, people want easier and faster solutions from the paints and coatings industry. Customers want to get the job done as quickly and as easily as possible with support from the supplier. As a result, PPG is innovating to be more agile and fast, by developing architectural paints that take less time to dry or offering customers a more on-demand paint matching experience.


"A successful campaign is one tailored to the needs, style and audience of the customer."

M7: You have an amazing experience of working with top leading companies like Nestle, L’Oreal and currently PPG Industries, how influential was your role in transforming marketing tactics for these organizations?
KE: 
My roles in these organizations were really diverse. For L’Oréal, I was more into sales and worked within category management. This later proved very influential for my future marketing career as it introduced me to the integration between marketing and sales in helping to serve customers in the best way possible. Integrated communication between marketing and sales is an essential tool in connecting both ends with the business purpose while still staying customer focused. You need to drive your campaigns forward and also sell your products in a much more complex way that is completely focused on the customer’s view. In order to do this, you need to know what is best for the customer when you place your products within a category role. This requires a lot of analytical skills to convince a customer what is best for them. You need to oversee the whole thing and act almost as both an internal and external consultant for your company. This whole picture view of the marketing process really influenced my journey and helped me strengthen my skillset for my future roles, such as when I was head of digital for Nestle.

When it comes to marketing, you can’t just pick the most creative, 360 media campaign available and offer it to the client. A successful campaign is one tailored to the needs, style and audience of the customer. To be best at what we do, it is essential to build an in-depth understanding of your customer’s view and what is best for them. This experience came with me into my work for PPG in using this knowledge to establish myself in a more leading role. At PPG I am also the communicator in the company and need to understand everyone’s view and connect with all the different departments. I am not only the marketer in my department but I’m also responsible for looking at the whole value chain within this digital leading role. PPG has experienced double-digit growth in the past two years in both B2B and B2C and this success is down to how closely we collaborate here.

M7: Kolja, what is your super power?
KE:
I would say my super power is a combination of my visual and analytical skills, articulated through my courageous and enthusiastic mindset. Being able to both develop a specialized skill set and confidently acknowledge my areas of expertise and strength makes for a very beneficial cocktail to drive progress. Having empathy and other social skills are important to exert a positive influence within my team at PPG. However, these qualities should also be backed by facts – knowledge, experience and history -- which is a combination I have not seen in many people. Being self-confident and believing in my strengths is a powerful tool in business, and something that has greatly helped me along the way.

M7: Knowing what you know now, what advice would you give your younger self?
KE:
I’m really driven by being up to date and well informed in as many areas as possible, and I would advise my younger self to do the exact same. I’ve always been a very curious person, but I would tell my younger self to be even more so and to take in as much information as possible. In this fast-moving world, that is just getting faster as we become more digital, there is always something new to learn or discover. If you remain stuck in one point of view or one way of thinking, you are already behind the curve. Stay flexible, stay interested and always remain in a constant state of learning.

ABOUT PPG INDUSTRIES

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
At PPG (NYSE:PPG)
, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 135 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $15.4 billion in 2018. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com.

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ACE Green completes successful handover of emissions-free lead recycling facility to ACME

PR Newswire | January 16, 2024

ACE Green Recycling (ACE) has successfully delivered the first of three phases of its proprietary zero-emissions modular lead battery recycling technology to ACME Metal Enterprise's facility in Keelung City, Taiwan. As part of the agreement, ACE will provide equipment and proprietary chemicals to enable ACME to produce "GreenLead™" in a safe, sustainable and economical way. This marks the second successful deployment of ACE's pioneering lead battery recycling technology. ACME is Taiwan's leading lead recycler, with over 40 years of successful operation. Through its partnership with ACE, ACME will become one of the largest producers of emissions-free lead, with a capacity to recycle 20,000 metric tonnes per year of lead batteries to produce about 12,000 metric tonnes of environmentally friendly "GreenLead™", generating nearly USD 24 million in annual revenue for the Taiwanese company. Of the deal, Linus P. Lu, Managing Director of ACME, said: "We are excited and pleased to have successfully completed the installation of ACE's lead battery recycling technology at our facility. This marks an important milestone for ACME as we build our capacity to provide sustainable lead recycling capabilities – not just for our company but for the entire lead battery ecosystem as well." Lead batteries are a key element in the automotive and telecoms industries, while also playing a crucial role in the energy transition for renewable power storage. Traditionally, lead batteries are recycled via a smelting process which involves operating temperatures of over 1,000°C, producing significant greenhouse gas (GHG) emissions, plus toxic solid waste that must go to landfill. ACE's room temperature recycling technology replaces the smelting furnace, is electrically powered, has zero Scope 1 GHG emissions and reduces solid waste by over 85%. The process will greatly enhance ACME's profitability and minimize their operator and environmental risks. Phase I of the agreement for 2,400 metric tons per annum was successfully handed over to ACME in December 2023, with Phases II and III to increase annual capacity to around 20,000 metric tonnes, which will proceed later this year. During the 10-year contractual duration of 10 years, these facilities will enable the recycling of over 14 million scrap batteries. This will prevent the emission of nearly 120 million kilograms of CO2e, stop 18 million kilograms of solid waste from going into landfill and enable recycling of more than 14 million kilograms of plastics, while providing high-paying, sustainable green jobs for the community. This collaboration with ACME demonstrates ACE's deep commitment to the battery market. Sales of GreenLead™ from ACME's facility will reach the key markets of Taiwan and Japan, including leading battery OEMs across Asia. "It is our goal as a battery recycling technology platform to provide all players in the ecosystem a way to meet not just their commercial goals but their environmental ones as well," said ACE Green CEO Nishchay Chadha. "We develop our carbon-free recycling technologies to meet the industry's global aspirations to be responsible stakeholders in the mission of meeting net-zero targets." Lead batteries remain an essential component of global electrification. By successfully deploying its green solutions, ACE will continue to support and champion the lead industry and provide not just a profitable solution, but a sustainable one for all secondary lead producers. ACE is a market leader in both lead and lithium-ion battery recycling technologies and is partnering with companies worldwide to help them set up environmentally friendly battery recycling facilities. The company has a team of over 70 people and is dual headquartered in the US and Singapore. Forward-Looking Statements This document contains certain forward-looking statements regarding ACE's technological capabilities and future business aspirations. All statements are based upon current ACE expectations and involve a number of business and technical risks and uncertainties that could cause actual results to differ materially from anticipated results described, implied or projected in any forward-looking statement, including, without limitation, regulatory approvals, unexpected changes in technologies, uncertainties inherent in technological development, scaling and roll out, intellectual property protection, and sources and availability of third-party financing.

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Energy

Biden-Harris Administration Announces Agreement to Supply Federal Facilities in Three Southern States with 100% Carbon Pollution-Free Electricity

PR Newswire | October 26, 2023

The U.S. General Services Administration (GSA) announced a new Memorandum of Understanding (MOU) between GSA and Southern Company to develop carbon pollution-free electricity (CFE) options for federal facilities in Southern Company's service territories. The MOU documents the intent of GSA and Southern Company to collaborate on development of a roadmap that, when executed, will lead to federal agencies in that region buying more CFE and achieving reliability and resiliency objectives outlined in Executive Order 14057 [lnks.gd]. The Biden-Harris Administration is leading by example to tackle the climate crisis through President Biden's Federal Sustainability Plan, which establishes an ambitious path to achieve 100% CFE for Federal government operations by 2030, including 50% on a 24/7 basis, along with aggressive goals for electric vehicles and net-zero emissions buildings. said GSA Administrator Robin Carnahan. This is our fourth MOU with a utility company and it's another example of how GSA is leading by example in tackling climate change, using our buying power and real estate footprint to move markets, create demand, drive efficiency, and catalyze efficiency and clean energy innovation. Through smart partnerships with energy service providers, we can help advance sustainability, create jobs, save taxpayer dollars, and ensure a healthier planet for our kids. [Source:PR Newswire] "Today's announcement delivers on President Biden's vision to build a new economy powered by clean energy—one that creates well-/paying jobs for American workers, healthier air for communities, and increases our energy independence," said Andrew Mayock, the Federal Chief Sustainability Officer with the White House Council on Environmental Quality. Southern Company has a goal to reach a 50% reduction in emissions by 2030, from 2007 emissions levels, and reach net zero greenhouse gas emissions by 2050. Currently, the United States Army is the largest federal customer served by Southern Company. "The Department of Defense and the Army are committed to using carbon-free energy to support our national defense mission," said the Honorable Rachel Jacobson, Assistant Secretary of the United States Army, Installations, Energy and Environment. "Distributed Carbon-free energy generation–when integrated into a modernized grid that includes large-scale storage, upgraded transmission lines, and enhanced cybersecurity controls - is the best way to promote resilience so we can continue to deploy, fight, and win the nation's wars. The Army applauds the GSA-Southern Company agreement. The agreement demonstrates the exact kind of collaboration that is key to improving the reliability and resilience of the commercial grid and achieving our carbon-free energy and readiness goals." "Southern Company recognizes the importance of developing and supplying carbon-free electricity as we continue our efforts toward our goal of reaching net zero by 2050," said Chris Womack, CEO and president of Southern Company. "Through industry-leading innovation and a commitment to a net zero future, we are delivering sustainable and resilient energy solutions that help drive growth and prosperity. This partnership will serve as another important step toward these goals." GSA will continue to engage with Southern Company and other utilities to explore the advancement of potential CFE solutions including solar, battery storage, nuclear power, on-site generation and new sustainable technologies like clean hydrogen.

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