On January 11, 2023, Palmetto, the leading clean energy technology company, announced the strong results of its new Clean Energy Operating Platform, which is transforming the end-to-end consumer solar journey, allowing sales partners to achieve their growth potential, creating operational efficiencies, and most importantly, providing the best industry customer experience (CX) with a 70 or higher Net Promoter Score.
The redesigned Palmetto platform, released in 2022, has proven to streamline customer transactions experience and automate end-to-end operations, from sales to design, installation, and system activation. In addition, the company's all-in-one sales tool has resulted in a faster, more efficient process for sales partners, ultimately leading to satisfied clients who become solar energy ambassadors in their communities.
Palmetto cites several key performance indicators to indicate the success of its enhanced operating system.
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Streamlined automation and procedures and improved turnaround times accelerated the installation rate. This expedited the installation of household solar systems by 37 days compared to the previous average.
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Palmetto's total installations surged 75% YoY, and system activation grew 82% YoY as a result of the company's already robust growth trajectory over the last year.
Palmetto Founder and CEO Chris Kemper said, "We are passionate about delivering an exceptional customer experience and removing friction from the sales process. The Clean Energy Operating Platform gives us greater opportunities to achieve those goals."
Source: Cision PR Newswire
The platform provides a seamless, nationwide fulfillment network, serving homeowners with local sales and installation professionals to boost the clean energy economy in communities around the country. In addition, Palmetto's energy intelligence models and stimulates the energy load profiles and solar potential for 84% of U.S. roofs, including local requirements for 130+ utility service areas and building-level data.
About Palmetto
Palmetto, a leading clean technology software and fulfillment firm headquartered in Charleston, South Carolina, is dedicated to developing The New Utility, a distributed, decentralized energy source that will replace The Old Utility's fossil-fueled, centralized energy paradigm. The company aims to democratize energy by returning power and control to consumers and empowering them to make ecologically responsible decisions.To achieve this objective, Palmetto has established a clean energy marketplace with patented technologies meant to make it simpler and more economical for homeowners to get their energy from renewable sources, such as solar power. In addition, the company has created products that cut expenses and promote the mass distribution of simple energy management solutions.