Tigo Energy, Inc., a prominent intelligent solar and energy storage solutions provider, has recently unveiled the Green Glove service program. This program is designed to offer a premium support experience explicitly tailored for first-time installers of Tigo systems, reaffirming Tigo's unwavering commitment to maintaining the highest standards across the entire solar value chain. It enhances the overall installer experience with customer support interactions when the first installer deploys Tigo products.
The Green Glove service program offers a structured process consisting of three formalized support engagements for first-time Tigo residential installers. This program ensures that installers who are new to Tigo products receive exceptional support before, during, and after their first installation. As such, Green Glove support personnel conduct a design review before installation, remain on-call at regional Tigo locations during installation, and conduct post-installation reviews & follow-up discussions to address questions and gather feedback on the installation experience.
James JD Dillon, CMO at Tigo Energy, commented,
"Building and protecting the reputation of solar as a brand is the responsibility of everyone along the solar value chain, and the investment Tigo makes into installer support and training drives quality across the industry in the name of that responsibility."
[Source: Business Wire]
When Tigo's top-tier solar and storage technology products are paired with exceptional installation practices in the field, it instills confidence in the industry. Quality is a collaborative effort within the solar sector, and it plays a critical role in sustaining the industry's growth, upon which both Tigo and its installer partners rely, added Dillon.
Tigo is further introducing the innovative Tigo Academy to complement the Green Glove program. This modern training and continuing education platform has been designed to equip installers with the necessary skills and knowledge. It offers a comprehensive installer curriculum, aligning high-quality solar and storage products with industry best practices during installation.
Tigo Academy stands out with its engaging and interactive content, designed to enhance lesson retention. It provides a user-friendly interface with full offline functionality on all devices. Furthermore, Tigo Academy will soon be available in multiple languages, including Czech, German, Italian, Spanish, and Polish, ensuring accessibility to a broader installer audience. Importantly, completed Tigo Academy learning modules qualify for the North American Board of Certified Energy Practitioners (NABCEP®) Continuing Education Credits (CEC).
About Tigo Energy
Tigo, founded in 2007, is a globally recognized intelligent solar and energy storage solutions provider. Its innovative solutions are designed to enhance safety, increase energy yield, and reduce operating costs across residential, commercial, and utility-scale solar systems. Tigo's expertise lies in seamlessly integrating its Flex MLPE (Module Level Power Electronics) and solar optimizer technology with advanced cloud-based software capabilities, allowing for precise energy monitoring and control. Notably, the company's MLPE products deliver superior performance, real-time energy monitoring, and essential code-compliant rapid shutdown capabilities at the module level.